Policies and Refunds
Payment is to be received within 14 calendar days of purchase.
If your order has been placed
using the shopping cart, please advise me when you have received your invoice.
One-of-a-kind products are placed "On Hold" when an order is received. I
can hold ordered items for 14 days if shipping and payment arrangements are
confirmed within 4 calendar days of purchase.
I am sometimes unable to contact customers after they have placed an order. This
can happen for a variety of reasons, including expired email accounts and spam
blocking. I do not always receive a failed delivery notice, so I may be
unaware that you have not received your invoice.
If you are using a workplace email
account, please be sure that I can contact you using it. If you have not heard
from me within 24 hours of placing your order, you may need to use an alternate
NOTE: If your email system
restricts incoming emails to a list of pre-approved senders, please ensure that
I am on that list before placing an order. For safety reasons, I do not follow
links leading to approval forms. My email address is
If I cannot contact you, I will
be unable to process your order.
- Most of my items are used.
I am always happy to send more information or pictures if you wish.
- Please contact me
first if you need to return any items.
Shipping costs are non-refundable
All items must be in unused condition.
- As patterns can
easily be photocopied or scanned, there is a NO RETURNS policy on booklets,
leaflets and books. This is common practice in the craft industry.
If you have any questions about a particular pattern, please ask
Canada Post provides insurance automatically up to $100.00 Canadian on parcels
shipped to the U.S. and Canada. There is an additional charge for insurance on
international parcels. Letter mail is not insured. All claims must be received
within 30 days of our shipment notification.
times quoted are based on Canada Post estimates.
There is always the possibility of a
There are no tracking numbers for
- Orders are normally
shipped within 48 hours and most are processed immediately.
- Within Canada - from
3 - 14 working days depending on your location
To the USA - approximately 5 working days for airmail and 10 working days for
International Air - approximately 10 working days for airmail and up to 6
weeks or more for surface mail. Surface mail goes by boat so shipping
depends on boat schedules.
I do not sell mailing lists, or offer your personal information to anybody.
Every attempt is made to describe products accurately.
Often, the condition of an item is a subjective matter.
If you have questions or concerns, please email before ordering.