Karens Variety

A large selection of new and vintage Patterns, Pattern Books, and PDF Download
crochet, knitting, cross stitch, plastic canvas, tatting, embroidery, macrame, dolls, toys, sewing, crafts.
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Karens Variety
Policies and Refunds

Payment Policy

Payment is to be received within 14 calendar days of purchase.

If your order has been placed using the shopping cart, please advise me when you have received your invoice. One-of-a-kind products are placed "On Hold" when an order is received. I can hold ordered items for 14 days if shipping and payment arrangements are confirmed within 4 calendar days of purchase.

Email Communication

I am sometimes unable to contact customers after they have placed an order. This can happen for a variety of reasons, including expired email accounts and spam blocking. I do not always receive a failed delivery notice, so I may be unaware that you have not received your invoice.

If you are using a workplace email account, please be sure that I can contact you using it. If you have not heard from me within 24 hours of placing your order, you may need to use an alternate email account.

NOTE: If your email system restricts incoming emails to a list of pre-approved senders, please ensure that I am on that list before placing an order. For safety reasons, I do not follow links leading to approval forms. My email address is karen@karensvariety.com

If I cannot contact you, I will be unable to process your order.

Returns:

  • Most of my items are used. I am always happy to send more information or pictures if you wish.
     
  • Please contact me first if you need to return any items.
    Shipping costs are non-refundable
    All items must be in unused condition.
     
  • As patterns can easily be photocopied or scanned, there is a NO RETURNS policy on booklets, leaflets and books. This is common practice in the craft industry.
    If you have any questions about a particular pattern, please ask before ordering.

Insured Orders:

  • Canada Post provides insurance automatically up to $100.00 Canadian on parcels shipped to the U.S. and Canada. There is an additional charge for insurance on international parcels.  Letter mail is not insured. All claims must be received within 30 days of our shipment notification.

Delivery Times:

        All times quoted are based on Canada Post estimates.
        There is always the possibility of a customs delay.
        There are no tracking numbers for small packets. 

  • Orders are normally shipped within 48 hours and most are processed immediately.
  • Within Canada - from 3 - 14 working days depending on your location
  • To the USA - approximately 5 working days for airmail and 10 working days for surface mail.
  • International Air - approximately 10 working days for airmail and up to 6 weeks or more for surface mail.  Surface mail goes by boat so shipping depends on boat schedules.

Packaging:

  •  I pack in re-cycled boxes to do my bit to save the environment and keep your handling costs low.

Privacy:

  • I do not sell mailing lists, or offer your personal information to anybody.

Errors:

  • Every attempt is made to describe products accurately.
  • Often, the condition of an item is a subjective matter.
  • If you have questions or concerns, please email before ordering.
Karens Variety is a verified PayPal seller. Pay with your credit card with a PayPal account.

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If you bank online with a Canadian bank you can also pay with Interac Email Money Transfers.

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